1. Information We Collect
Mybet collects various types of information when you register, log in or use our platform. This information is collected to ensure a safe, seamless and relevant experience for Malaysian users.
Account Information: Full name, email address, mobile number, date of birth and password set during registration. This information is required to verify your identity and manage your account.
Payment Information: Transaction details in MYR, including bank name, payment method (FPX or DuitNow) and transaction records. mybet does not store full bank account numbers directly — this information is handled through secure payment processors.
Device & Browser Information: IP address, device type, operating system, browser type, screen resolution, and country of access. This data is used to detect suspicious activity and ensure the platform functions correctly on your device.
Usage Data: Pages visited, games played, session duration, login frequency and in-platform actions. This data helps us improve the user experience and identify any technical issues.
2. How We Use Your Information
Mybet uses the information collected for the following purposes:
- Managing account registration, login and identity verification (KYC)
- Process deposits and withdrawals in MYR securely
- Detect and prevent fraud, money laundering and unauthorised access
- Provide effective customer support when you reach out to us
- Send important notifications related to your account, transactions or policy changes
- Enhance platform features, fix technical bugs and improve the overall user experience
- Comply with applicable legal and regulatory requirements in Malaysia
Mybet will not use your data for third-party marketing purposes without your prior consent.
4. Data Storage, Security and Third-Party Sharing
Mybet uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Personal and financial information is stored on secure servers with access restricted to authorised personnel only.
Your data will be retained for as long as your account remains active, or as long as necessary to fulfil the purposes outlined in this policy. If your account is closed, we may retain certain records for a period required by law for audit and compliance purposes.
Regarding information sharing, mybet may share user data in the following limited circumstances:
- With trusted payment processors to facilitate transactions in MYR
- With regulatory authorities or law enforcement agencies when required under Malaysian law
- With third-party technical service providers that assist in platform operations, subject to strict confidentiality agreements
Mybet does not sell, rent or trade users' personal information to any third party for marketing purposes.
5. User Rights and How to Contact Us
As a mybet user in Malaysia, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request prompt correction.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to legal requirements and mandatory record retention obligations.
- Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances.
To exercise any of the above rights, or if you have any questions about the mybet Privacy Policy, please contact our support team by email at [email protected]. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes through the platform, and the revision date at the top of this document will be updated accordingly. Continued use of the mybet platform after changes are published constitutes acceptance of the updated privacy terms. For more information, you may also refer to the FAQ or review Terms & Conditions us.