1. mybet's Commitment to Responsible Gaming

Mybet is an entertainment platform designed to deliver an enjoyable experience for Malaysian users. That said, we recognise that online gaming needs to be approached with awareness and responsibility. We are committed to ensuring every user can enjoy this platform in a healthy, controlled manner that suits their individual circumstances.

Responsible gaming isn't just a tagline — it's at the core of how mybet operates. We provide a range of tools and resources to help users make informed decisions while playing. Our goal is to ensure that gaming remains an enjoyable form of entertainment, not a burden or a source of stress.

We encourage all mybet users to regularly reassess their gaming habits and make use of the control tools we provide whenever needed.

2. Recognising Signs of At-Risk Behaviour

It's important to recognise early warning signs that gaming may be starting to affect your life negatively. If you find yourself in any of the following situations, consider taking precautionary steps:

  • Playing longer or spending more than originally planned
  • Using money meant for daily necessities such as rent, food, or bills
  • Feeling anxious, irritable, or uncomfortable when unable to play
  • Lying to family members or friends about how much time or money you've spent gaming
  • Trying to source money from multiple places just to keep playing
  • Neglecting work, family, or social responsibilities due to gaming
  • Using gaming as an escape from problems or the pressures of daily life

If you identify two or more of the above signs in yourself, we encourage you to contact the mybet support team or seek professional advice as soon as possible.

3. Setting Time & Budget Limits

One of the most effective ways to keep gaming enjoyable is to set clear limits before you start playing. mybet encourages every user to:

Time Limit

Decide how long you'll play before starting a session. Use reminders or a timer on your phone to help you stick to the limits you've set.

Budget Limits

Only use disposable money you can afford to lose. Never use savings, loans, or funds set aside for basic needs as your gaming budget.

Daily & Weekly Limits

Consider setting a daily or weekly deposit limit that stays within your entertainment budget in MYR (RM).

Periodic Review

Review your gaming habits every month. Assess whether you're still playing within your set limits and whether gaming is having a positive or negative impact on your life.

4. Self-Control Features on the mybet Platform

Mybet offers several tools you can use to manage your gaming activity. These features are designed to give you full control over your play experience:

  • Deposit Limit: You can set a maximum deposit limit over a specified period. Contact our support team to set a limit that works for your budget.
  • Cooling-Off Period: If you need a break from the platform, you can request a cooling-off period lasting a few days or weeks. During this time, your account will be temporarily suspended from all gaming activity.
  • Self-Exclusion: For users who need a longer break, the self-exclusion feature allows you to block access to your mybet account for an extended period. This is a serious step that requires a written request to our support team.
  • Account Closure: If you wish to stop using the platform entirely, you can request an account closure at any time by contacting [email protected].

All self-exclusion requests will be handled with utmost seriousness and full confidentiality by the mybet team.

5. Protection of Minors

Mybet strictly prohibits users under the age of 18 from registering or using our platform. Protecting minors is an absolute priority, and we take a range of measures to ensure this is upheld:

  • Age verification is carried out during registration and at the point of withdrawal
  • Mybet reserves the right to request identity verification documents at any time to confirm a user's age
  • Accounts suspected of belonging to minors will be suspended immediately while an investigation is carried out

If you are a parent or guardian concerned about your child's online safety, we encourage you to use parental control software available on the market to block access to online gambling sites on devices your children use.

6. Life Balance & Seeking Professional Help

Gaming is just one of many entertainment options available. mybet encourages users to maintain a healthy balance between gaming and other aspects of life — including family, career, health, and social relationships.

Remember that gaming should never be used as a way to resolve financial difficulties or as a primary source of income. Game outcomes are random and no strategy can guarantee consistent winnings.

If you or someone you know is struggling with gambling-related issues, professional help is available in Malaysia. You can reach the mybet support team at [email protected] at any time for initial guidance. Mental health professionals and counsellors are also available to provide more comprehensive support.

For more information about the mybet platform, visit the FAQ us or check About Us to learn more about our values and commitments.